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Sometimes closing the loop on open issues and tickets ends up requiring several attempts at follow up, so proactive communication from support could be improved. Level 1 tech support is hit or miss, you either get someone that has some idea of what you need or you get someone you have to train over the phone because it's if they just started that day. Support has always been good but communication needs improvement. Some errors were made during integration for our group which resulted in many months of changes to get it setup properly and some data leak occurred. Our experience with elead has had its ups and downs. More often than not, our team is trying to input the data as quickly as possible and doesn't give much more than the required info.īetter than What We Had, But Still a Ways To Go If your staff does a good job of adding the product of interest where it's supposed to go, then this would be irrelevant. Whether it be specific bikes, specific trade ins, etc. I wish there were a simple way to search the entire database of notes input by our staff for keywords.

I wouldn't call it a con, plus I may just not know how to handle this specifically and I've never asked. Maybe they've all improved significantly with technology, who knows? The ease of transition with Elead was way beyond my expectations. I'd imagine the less expensive ones are much worse but I have no experience with them. For the record, we've only used the higher end companies with the highest costs. I can say that 10-12 years ago the switch was much more difficult than it is now and even back then Elead had the most streamlined process of the others we've tried. I'm not in the CRM industry so I can't speak to what's expected with a transition and how much growing pains you should expect to have. Am I going to lose important data? Will it take weeks to get everything transfered? Will my team be frustrated with the new software? I could go on forever. The main thing I always hated aside from having to learn an entirely different product is time and growing pains that come with transitioning to a different CRM. I've switched CRM's several times for several different reasons. I see them as a business partner dedicated to finding ways for us to be more successful! I don't ever write reviews, good or bad but I felt obligated to let people know the type of partner you get with Elead. Almost every time that the concern is taken care of, he tries to offer additional ideas or asks additional questions to try and optimize our success. Once he understands my concern, he sets us up on a virtual meeting and I am his only focus for however long is needed. If he cannot answer, I don't wait long for a call back, email or text letting me know when he will be available.

If he answers he immediately either listens to my concerns or lets me know when he will be able to give me his full attention. If I have a problem I give him a call on what I believe is his cell. All I can speak to is my experience, but, who is my contact when I need assistance takes pride in his craft and goes way above and beyond what is required. Most companies have people in place to assist you with problems you may have with their software. Because of this we have a ton of moving parts and I'd guess that we require way more personal attention than 90-95% of their users.

We utilize a ton of the features available with Elead. Have you used Elead and would like to share your experience with others?Įlead makes me feel they genuinely care about my success!.Must watch for duplicate records and merge them.' icon 'Must pay ReyRey an integration fee.icon 'The reporting tends to be confusing to understand as it relates to the analytics I am trying to measure per salesperson, BDC agent, lead source, etc.'.

icon 'I have answered many times and the customer is very confused to what happen to the first person they were speaking to.'.You have to use the products they offer as add one to really drive your vehicle sales through the roof.' icon 'Eleads CRM is a great opportunity to get your sales up.if you use it to your advantage.

icon 'Some of the people are a text away from helping you LIKE representativesFROM GOLD DIGGERS.'.icon 'Easy integration in the sense that had to pull lots of files from prior system, but it was easy I guess.'.129 Reviews 5 68 4 39 3 15 2 4 1 3 4.5 Ease-of-use out of 5 4.5 Customer Support out of 5 4.5 Value for money out of 5 4.5 Functionality out of 5

DEALERSHIP DESKLOG LOGIN HOW TO

DEALERSHIP DESKLOG LOGIN FULL

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